Refund & Return Policy
Our goal at Monira Elite Citadel is to ensure you are completely satisfied with every purchase. Please review our policy below for details on returns, exchanges, and refunds.
1. Eligibility for Returns
  • Unopened and sealed products may be returned within 7 days of delivery, provided you have the original receipt and packaging.
  • Items that have been opened, used, or are not in their original condition cannot be returned for health and safety reasons.
2. Damaged, Defective, or Incorrect Items
  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receipt.
  • We will arrange a replacement or full refund as soon as the issue is verified.
3. How to Request a Return
  1. Contact us at admin@moniracitadel.online or +63 970 075 0344 with your order number and a brief description of the issue.
  2. Our team will guide you through the return or exchange process and let you know where to send the item.
4. Refund Process
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds are processed via your original payment method within 7 business days.
  • Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or wrong item).
5. Delivery Issues
  • If your order is lost in transit or delayed, please contact us promptly so we can coordinate with our delivery partners.
  • We will do our best to resolve any issues and ensure you receive your products as soon as possible.
6. Need Help?
Our customer care team is here to help with any questions or concerns. Please reach out and we'll work with you to find a solution.
7. Policy Updates
This policy may be updated from time to time. Please check this page for the latest version. Your continued use of our services means you accept any changes to our policy.